Effective Date: [Insert Date]
Last Updated: [Insert Date]

At ShopyHive (“Company,” “Platform,” “we,” “our,” or “us”), we are committed to providing a safe and fair marketplace experience. This Buyer Protection Policy explains how we protect buyers and how disputes are handled on our platform.

This Policy should be read together with our Terms & Conditions and Seller Agreement.

1. Overview

ShopyHive’s Buyer Protection Program is designed to protect buyers when:

• An item is not received
• An item is significantly not as described
• An item arrives damaged
• The seller fails to fulfill the order

Buyer Protection applies only to eligible transactions conducted through the ShopyHive platform.

2. Eligibility Requirements

To qualify for Buyer Protection, buyers must:

• Complete the transaction through ShopyHive
• Use approved payment methods
• Open a dispute within the required timeframe
• Provide accurate and truthful information
• Cooperate with investigation requests

Buyer Protection does not apply to off-platform payments or direct arrangements between buyer and seller outside ShopyHive.

3. Dispute Timeframes

Buyers must open a dispute:

• Within [Insert Number] days of delivery date, or
• Within [Insert Number] days of estimated delivery date if the item was not received

Late claims may not be eligible for review.

4. “Item Not Received” Claims

If an item is not received:

• The buyer must first contact the seller.
• If unresolved, the buyer may open a formal dispute.
• Sellers must provide valid proof of shipment and delivery (e.g., tracking confirmation).

If delivery cannot be verified, ShopyHive may issue a refund.

5. “Item Not as Described” Claims

An item may qualify if it:

• Differs materially from the listing description
• Is missing major components
• Is defective when described as new or functional
• Is counterfeit

Minor differences (e.g., color variations due to screen settings) may not qualify.

ShopyHive may request photo or video evidence.

6. Damaged Items

If an item arrives damaged:

• The buyer must provide photographic evidence.
• Claims must be submitted within [Insert Number] days of delivery.
• Packaging condition may be reviewed.

ShopyHive may require the buyer to return the item before issuing a refund.

7. Cryptocurrency Transactions

Because ShopyHive accepts cryptocurrency:

• Crypto transactions are irreversible.
• Refunds for crypto payments will be issued manually by the seller or through platform intervention where applicable.
• Refund amounts may be based on the original transaction value and not adjusted for market volatility unless otherwise specified.
• ShopyHive is not responsible for exchange rate fluctuations.

Buyers must ensure wallet addresses are accurate when receiving crypto refunds.

8. Refund Process

Refunds may be issued when:

• The seller agrees to the refund
• The seller fails to respond
• The claim is resolved in favor of the buyer

Refunds may be processed:

• To the original payment method
• As store credit (if agreed)

Processing times may vary depending on payment method.

9. Return Shipping

Unless otherwise stated:

• The buyer may be responsible for return shipping costs in certain cases.
• The seller may be responsible if the item was misrepresented or defective.

Tracking information is recommended for all returns.

10. Exclusions

Buyer Protection does not cover:

• Buyer remorse (unless seller allows returns)
• Incorrect address provided by buyer
• Items altered or damaged after delivery
• Digital goods (unless specified)
• Items prohibited by law

ShopyHive reserves the right to determine eligibility at its sole discretion.

11. Fraud Prevention

To prevent abuse of Buyer Protection:

• Repeated or suspicious claims may trigger investigation.
• Accounts engaging in fraudulent disputes may be suspended.
• False claims may result in permanent account termination.

12. Platform Discretion

ShopyHive reserves the right to:

• Review and investigate all disputes
• Request additional documentation
• Suspend accounts during investigation
• Make final determinations on claims

Our decision in disputes shall be final, unless otherwise required by law.

13. Limitation of Liability

To the maximum extent permitted by law, ShopyHive’s liability is limited to the amount paid for the disputed transaction.

We are not responsible for:

• Indirect or consequential damages
• Shipping delays beyond seller control
• Cryptocurrency market losses

14. Policy Updates

ShopyHive may update this Buyer Protection Policy at any time.

Updated versions will be posted with a revised “Last Updated” date.

15. Contact

For Buyer Protection inquiries:

ShopyHive
Email: [Insert Support Email]
Address: [Insert Business Address]