Refund & Returns Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At ShopyHive, we want you to shop with confidence. Our Refund & Returns Policy explains how buyers can return items and request refunds.

1. Returns Eligibility

You can request a return if:

• The item is not as described
• The item arrives damaged or defective
• The item was never delivered

Important: Returns must be requested within [Insert Number] days of receiving your order.

2. How to Request a Return

1. Contact the seller through ShopyHive messaging.
2. Explain the issue and provide photos or evidence if applicable.
3. If the seller does not resolve the issue, you can open a formal dispute on the Platform.

3. Return Shipping

• Sellers are generally responsible for return shipping costs if the item was defective, damaged, or misrepresented.
• Buyers may be responsible for shipping if the return is due to buyer error.
• Always use trackable shipping to protect yourself.

4. Refunds

Refunds are issued once the return is received and verified (or when a dispute is resolved in your favor).

Refunds may be processed:

• To the original payment method (credit/debit card or crypto)
• As store credit if agreed with the seller

Note for crypto payments:

• Refunds are manual and processed at the original transaction value.
• Cryptocurrency market fluctuations may affect refund value.
• Ensure your wallet address is correct when receiving crypto refunds.

5. Exceptions

Refunds or returns are not available for:

• Buyer remorse (changed mind)
• Items damaged after delivery by the buyer
• Digital products (unless specified)
• Items prohibited by law

6. Buyer Responsibility

Buyers must:

• Provide accurate information for returns and refunds
• Respond to requests for additional information
• Ship items securely if required

7. Dispute Resolution

If a seller does not resolve your return or refund, ShopyHive may step in to review the case and issue a resolution.

Our decision is final unless otherwise required by law.

8. Contact

For questions about returns or refunds:

ShopyHive
Email: [Insert Support Email]
Address: [Insert Business Address]